Dear all friend in Malaysia,
First of all, I would like to introduce myself, I am Maintenance Manager from TNB, I have been serving for TNB for the past 10 years and I am regretful whatever presented in front of you is very untrue…. We have to understand the nature of the electrification supply system, TNB deal with customer in 3 occasions:
1. Customer request for supply, when you have to fill up the forms,
2. Customer pay the bill at counter, Q&A etc..
3. Customer experience supply interuption and call help for supply restoration
In this incidence , Namewee experiece the 3rd condition, the supply interuption in this case is breakdown, ie a force outage due to technical reasons such as:
i. Third party excavation, could be due to developer while installing the box culvert, could be due to utilities companies excavated power cables during their cable/pipe installation.
ii. Sabotaj/vandalism by hero who dare to cut live cable sometime at 11,000Volts and tripped the system,
iii. Force majore such as thunder storm, floods that supply has to be cut off in order to secure people life from electrocuted.
What you see in this short movie are:
1. Namewee ‘Intentionally’make havoc in TNB Muar, he wanted to scold and teach TNB guys a lesson(before leaving his house),
2. He said after he came back to Malaysia he experiece 3 times outages, BUT when dealing to TNB officer he said “MANY Times”, motive is very clear, it’s to agitate the people by taking a good shot.
3. Eventhough the officer has explain this is a breakdown, he still insist for the notification letter and insist to see the superior at 10:10pm,
4. and the rest are cursing, vulgar words, and very uncivilised signages.
What you don’t see perhaps are:
1. What are the people doing in the lorry, why are they working at 10:10pm?
Ans: These are people that assist in the restoration of supply during the event of breakdown, Energy Commission standard for restoration time is 4 hours for Medium Voltage Tripping(below 66KV).
2. Why the officer ‘Kecil’ working 10:10pm in the office & with his colleagues?
Ans: He is not there to eat the banana and minum kopi, he is the technician who monitor the system and get the outage ticket from Call Management Center (CMC) ~15454 and despatch the repair work to the fault finder team. As far as I know, after deliberate of thought, I can’t figure out any other companies in Malaysia can provide 24hrs of service. Tenaga people will go to your house at 3am if you call them at 15454 if you experiece of blackout in your house, but not calling at 06-9532951, this is an office no. No point to call 10 times as the message clearly ask you to call 15454 for any complaints. Perhaps Namewee problem is like Ama that they don’t understand Bahasa Malaysia language. We can understand Ama problem as they migrate from mainland of China , but not Namewee who was born in Muar. We, TNB, are dedicated to “Keeps the Light On” in your house.
3. Why TNB office has supply but no Namewee house?
Ans: If Namewee stay behind of TNB Muar, perhaps this video will not appear. In the actual world, all substations are link by each other, and each substation has to supply to the respective housing area, since he is riding a bike, I assume TNB office is KMs away from his house, and hence if there’s any technical failure on the underground cable or overhead line, therefore TNB officer has to be mobilized to do the isolation of the circuits and taking measurement(insulation testing) of each section of the cables, and all this takes time.
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namewee nih bukan yang kutuk lagu negaraku tuh ker?banyak lak citer…gi la duduk kat negara laen yang dier rase gah sangat tuh.
yela dia tu dok belajar kat negara cina, tp tak sedar dia ni lahir kat malaysia, muar pulak tu, kurang hajar la dia… nak eksyen pula…
pantang betul, tak tau apa2 berlagak pandai…
aku benci namawee. u xsuke u keluar. xyh dop Malaysia.
i support namewee…
he’s right to bring to light the many issues in m’sia…
issues that are subdued and isolated just to save the faces of the ‘pemimpin-pemimpin negara’…
if everyone was so open and daring to voice out their problems, then maybe racial discrimination won’t be SO rife in this country…
try put yourself in his shoe…habis cerita..though i’m not namewee’s fan..Rakyat didahulukan, pencapaian diutamakan..
Senang citer jer..Fuck u namewee. Cina bukit ni nama jer anak Muar. Ini cina banyak kurang ajar..dah lebeh…satu hari nanti lu kenaaa…
forget about the national version song, the way he did is just not right somehow let me feels like he’s already pakat-ed with those TNB officers. I dont know why.
right ?
Those above commentors dont la cina ni cina tu, ingat, 1 Malaysia
he is the only one who try to grab attention, if we ignore, soon to be he will back to his hutan.
who to blame? blame our technology not tat good lar
ohh yea, yang tu kate cine bukit cine kampung tu, u mmg lagi kampung.wonder those who are in the city really give a fuck. ignore
i’m not namewee fan but i had to say 1 thing, why when name wee ask the guy(kecil) he just ask he to ask his collegue ? he just ignore and went into his desk and eat? and when you say that he not eating while the video show clearly that he was eating?
another thing is customer come and complain and not buat kacau. while the guard come and say don’t kacau here ? what that mean? you chasing your customer out when they complain? you guy know something? CUSTOMER IS ALWAYS RIGHT!
honestly and personally thinking is that namewee may say many vulgar word and his action may be wrong, but the way the worker and technician answer him is very wrong. he came and interview asking why had happen but the technicial answer him like he tarak happy jer..
so IMO i think that namewee may be wrong, but TNB also wrong cause 2 reason
1 : technician answer him in a very impolite way
2 : The guard came and ask him don’t kacau here.
naaa…. i totally agree with all comment include customer always right or not.. but people like namawee and TNB people in video is very very very common view in malaysia..
but let put our-self in their shoes.
1. I agree that what impression of namawee is same as my impression when electricity blank out without notification. plus, last time my hardisk was crash because the stupid blackout. its my problem i dont have UPS installed in my pc. Same goes to namawee, he should know what is UPS work for? and namawee is not only person in malaysia encounter blackout problem. there billion of people experience it including home and office user.. but they should have their backup strategy as power generator as well… if not thousand of patience already died in hospital because this power shortage. Sometime, power failure because of short circuit internally also pointing to TNB as the main root problem.
2. You and me know that TNB is the only one who supply electricity to all and they also getting more complains from small to billionaire company about their service and lot of technology invested to keep power stability. They also aware of any problem could be happen. if not, there should be no one in TNB building and breakdown will be repair on 9am in morning after they punch card.
Plus, the person namawee talk to is technical person… as you all know how many technician attend ‘Customer Service’ course? do they get paid for customer service? they get pay for do work monitoring and repairing. It fair enough because the TNB guy just answering in low tone compare to namawee. I think if he call to correct number he will get very polite voice from TNB service customer because they trained to.
Plus, I ask you all, who have been working just in the TNB guy situation, one monkey guy come to you and yell lot of complain with high tone. Are you gonna serve that monkey in very very polite manner in 10PM after office hour?? plus that monkey bring a video cam to take conversation you with him, are you gonna be polite to him or you just turn back and go away???
Whay muar no electricity but TNB building have? just a stupid question because;
If TNB also have no electric how they gonna troubleshoot your problem? how they gonna up all machine to detect which area box is blackout. I think namawee should learn how to use power generator.
I not TNB person and never work under them just pay electric bill every month and experience blackout because not pay bills.. hehe. But, all of you should be fair and think professionally. If don’t work well for us i think lot of us still using gasoline at night now…
goood goood .i live it !!!!!!!!!!but went i seee the tmnet/jaring stop stop
you make a tmnet jaring you nood
do a tm net jaring nood song
i am hainam
i am you fan
i like you do these songs
berusaha lah
you are our hero!!!!!!!!!!!!!!!!!!!!!!!!!!!!!we lllllllllliiiiiiike
yyyyyyyyyyoooooooooooooouuuuuuuuuu!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ala kna la consider..org tnb pn mnusia..de life gk..mmg la kdg2 de masalah tp give n take la..xde la plak nk carut2 kt namawee 2.biasa la,smua nk idop snang…yg cakap technology kt malaysia ni not dat good,jom le sama2 bangunkan..kn snang..paksa je krajaan pntingkn tech,dr dok buat studio mrapu2 smp bjuta2..ngeh3.. cina kn pandai2,tggu pe lg.gunakn la kpandaian 2 bangunkan negara..slalu mtk bnyk2 keistimewaan kt org melayu,so bngunkn la ngara ni.
Black-out..!!!! ..setiap orang akan merasa kecewa jika berlaku black-out. Cuba bayangkan, anda pergi minum di warung atau restoran ke.. Anda pesan minuman, tunggu setengah jam masih tak dapat minuman, apa perasaan anda? mungkin anda marah atau blaaahh cari warung lain tapi warung lain juga sama..rasanya anda akan memberi kata dua ***** kepada pengusaha warung atau restoran..
Sama juga jika anda sedang buat kerja penting yang memerlukan bekalan letrik tetapi tetiba bekalan terputus.. 1 jam, 2 jam, 3 jam.?..memang menyakitkan hati..
Namun begitu isu Namewee adalah satu isu provokasi..semua orang kenal dengan cina ni. Dia ni lah pengutuk Negara Malaysia, menghina lagu negara ku, menghina PDRM dan yang aku paling benci bila menghina Azan.. menyamakan Azan dengan kokok ayam..menghina agama islam.
Dia bernasib baik dapat pulang ke Malaysia kerana pertolongan politik MCA.
Namun begitu, cina ini adalah dalam perhatian Kementerian Dalam Negeri…
Jika perangainya masih tidak berubah, kemungkinan suatu hari nanti dia akan di tiadakan lagi di dunia ini..
Pesanan kepada Namewee “JANGAN SESEKALI MENGHINA AGAMA ISLAM”.. buruk padahnya nanti.
i stand pure on this issue…
on part of namewee,it may be rude to curse ppl but to TNB it’s also a prolonged issue…
black out,poor customer service…
many experienced when calling to TNB…
u can have the operator on line holding ur call for half hour without picking it…
Bad customer service? well thats malaysian isn’t it… what remember astro, tmnet, umobile, maxis, public bank, and the lot…but who sang fuck them…? this guy is so uncivilised that is the real problem… coz civilised person would file a complaint or see the manager in the morning. not 10pm.
I agree very much with Rizal.. nak tambah sikit je; kalau ‘breakdown’ pon nak kena bagi notice dalam news .. Itu bukan ‘breakdown’…. BODOH!!!! namewee memang BODOH dan keturunan BODOH
Kalau dah negara kita ni tak maju masih ada ‘Power breakdown’ … BUAT APA KAU BALIK MALAYSIA… pie mampus lah!!!… ari tu dok nagis-nagis dgn bapak pon sama.. merayu nak jadi rakyat Malaysia yang baik konon??
We don’t need this kind of Malaysian – Yes, stand up & speak up… tapi bukan dengan cara ini… Mana budi bahasa orang Malaysia – Muar born???
Ini bukan masaalah racial.. Harap ada yang ambil tindakan terhadap orang yang mau di panggil Malaysian, tapi berkelakuan macam binatang yang yang pandai rap…
namewee …… it’s a reminder from me too…
you better take seriously pesanan from “polis pencen” …. it’s not a warning… just a reminder… we Malaysian respect each other… if you don’t respect others’ … do we need to respect you??? … just go into hidding where there’s no TNB supply… If there is … we can still see you!!!!
gua sokong lu namewee, memang cam lahanat TNB.. penah tpt aku tiap2 bulan blackout, alasan yagn diberi, DB tendang pasal overflow, first time ok la, dah tau overflow, apsal tak ganti atau buat ape2 la kerja lahanat TNB buat, bkn keje aku nak buat menatang tuh.. dan yang si kat atas tuh pegi mention yang dia keje sampai 3-4 pagi, 24jam service, dah keje kau, buat je la, lagipun bkn kau yg 24jam, gilir2 ada shift. bangang tak hingat.. makna kau tak syukur ngan keje kau, bising pasal kena keje 24jam. bodoh tak bertempat.. penah sampai 1 hari blackout, alasan yang diberi, cukup sakit hati, main trucking terbakar.. punya la bnyk power DB kat sekitar tpt aku ni, apsal tak switch dr DB lain. pastu tak sampai 2 jam semua kawasan kuanters TNB kempas dah bernyala lampu, tapi tpt2 lain masih bergelap… san si bai….
errmmm alahai…….kesian aku tengok namawee ni….
NameWee is the True malaysian hero.
NameWee, tujuan kau tu betul tapi cara ko tu tak melambangkan yang ko ni rakyat malaysia, memaki hamun bukan cara orang malaysia.. aku suggest kalo ko tak happy tinggal dlm negara ni, ko boleh blah…pergi balik ke negara nenek moyang ko…
I like Namewee for bringing up the TNB issue. Very creative & effective, and many seems to response to his youtube. TNB must not take his complain lightly as he has highlight a common problems faced by many malaysian consumers.
There should be a report made for public about the Muar’s blackout incident
no body is perfect,sifat baru akan jadi lama dan tidak kekal sentiasa baru.sifat manusia masa muda cepat panas tapi akan kendur setelah tua.kompenon di muka bumi ini walau secanggih manapun tidak akan kekal dlm keadaan baik sentiasa.
klu kita beli barang cth tv,dia boleh beri jaminan katakan 2 thn ,tapi dlm setahun dah rosak,dia ganti or repair apa kompenon rosak secara percuma.
Masalah namewee ini orngnya berakal,terpelajar,tapi ia bertindak di bawah paras otak yang berakal.Sebab tiada jaminan kompenan akal dlm otak nya sentiasa berakal.
utk memastikan komponen otak nya sentiasa berakal,saya rasa fuis-fuis yang rosak dalam otak nya perlu di ganti.
Maybe Namewee is rude, maybe he is wrong, but does anyone knows that lots of lousy things happen in Malaysia that no one knows???
Take this for example, last week, my grandma suddenly fainted and we need ambulance, so i call 999 and ask them to connect me to Penang Hospital,
instead of transferring me to the hospital they are asking me stupid question like : What is your name, what is your address, what is happening….all this stupid question!!!!
If i answer the question one by one, i think my grandma will be DEAD when i finish answering the question!!!!
As for the TNB issue, this is also one of a lousy things happen in Malaysia!!!! About the phrase 1 malaysia….haihs…..forget about it la!!!!
babi Namewee….
lu perangai mcm babi….
namewee is babi…
babi is namewee…
cina lahnat lahabau babi sial celaka….
mak namewee ni beranak dia dlm sinki…..
its sad to say this..but this is true..
There are so many Malaysian like Namewee..and most of them are chinese..
I’m asking u people.. is there any person (other than chinese) in republic of China..would doing this?(arguing the authorities bravely..the answer is..NO.
go fuck wit u namewee..ko bole pegi berambus..
kenapa die org blame syarikat kerajaan je..maxis dgn astro pon slalu problem..signal nye slalu problem..normal bg syarikat utiliti mngalami breakdown..klau pergi taiwan ke usa ke..mreka pon ade problem yang same..bodoh punye namewee..namewee sgt bebal..
it is ok to criticize..it is ok to be angry..but in is never ok to curse.. I agree with the issue here, but not the way it is done..non the less, it managed to attract people from UP there and look into it..one advice from me..NO VULGAR WORDS..
the one who write this post, pls listen to people’s comment before writing sth like this. i think u are very bias tho i agree tat what u wrote might be right in a way.
kurang hajar xsedar diri.
sapa orang Melayu yang support BabiTonyok nih memang bodo nak mampus xsedar diri yang babi lahanat nih tengah buat huru-hara untuk memecah belahkan orang-orang Melayu sendiri dengan tunjuk perangai haram jadah dia.
Yang dok maki hamun TNB pasal blackout kerap pun bengong cam haram. Bukan TNB senagaja nak p tutup elektrik di rumah hang, problem bukan hanya dari satu sebab, kalau sebab yang satu tu pun orang TNB dah amik kira efek untuk masa akan datang dan kepentingan-kepentingan lain seperti hospital, jalan raya, balai bomba dan sebagainya. bukan suka hati hempa nak tukar DB tu DB nih. Hempa bila bercakap senang la, cuba buat tengok. Puki hempa.
Bodo punya manusia, nak jadi hero la konon, hero untuk anak bangsa cina kapiaq lahanat seronok la semua orang boleh kenai hang? lancau lu la, kote pun tak potong. celaka.
Ada ka punca komputer rosak nak mintak TNB bayar? Elektrik provider kat china bayar duit ka kalau komputer hang rosak akibat elektrik kata china?
Pesanan untuk orang TNB, mangsa-mangsa babitonyok serta anti babitonyok, kalau nampak je babitonyok ni bawak kamera dan menggelabah macam anjing sakit, rampas je kamera tu, xpun hempuk bagi rosak storage dia. klu nak sepak terajang babitonyok ni pun dipersilakan.
Pesanan untuk babitonyok, kalau hg nak hidup lama baik hang keluar dari Malaysia. kalau nak cacat sepanjang hayat hang buat lagi provokasi macam nih banyak2, kalau hang nak mati perut terburai nukilan kerambit orang utara hang lantangkan lagi video dan nyanyian suara anjing/babitonyok berkait dengan agama Islam.
kilang aku kalo tnb supply down rugi juta2 tiap jam..rilek jer..stakat comp cabuk tu..apa ada hal..miskin ke ape..
kalau tnb tutup. tm tutup, lu orang jadi zaman batu la